The maker of iPhone and iPad, Apple has temporarily suspended the password rest facility from mobile devices. Therefore users now have to visit the iForgot web page to reset their passwords.
According to Apple, this additional security measure has been taken to improve the overall security of their systems and that users have to bear the procedure for 24 hours. As stated by Apple "We've temporarily suspended the ability to reset AppleID passwords over the phone. We're asking customers who need to reset their passwords to continue to use our online iForgot system (iforgot.apple.com)”.
Apple took this step after a journalist reported that his Apple account was hacked by a hacker who reset his password after calling Apple's support line. The hack was successful and very much devastating for him who’s Mac, iPhone, and iPad were remotely wiped, along with his Gmail and everything else linked to the Apple ID.
Apple stated in regard to security breach "Apple takes customer privacy seriously and requires multiple forms of verification before resetting an Apple ID password. In this particular case, the customer's data was compromised by a person who had acquired personal information about the customer. In addition, we found that our own internal policies were not followed completely. We are reviewing all of our processes for resetting account passwords to ensure our customers' data is protected."