Consumers’ Handbook on Telecommunications has been released by Telecom Regulatory Authority of India (TRAI). It will facilitate the consumer about their rights when opting in for a new connection and also lays down some rules that the service provider has to offer. In the handbook it is mentioned that the service provider is not allowed to increase the tariff of the consumer for a minimum period of six months from the date of enrolment. But it is also stated that the service provider will be permitted to reduce the tariff as per its will but there would not be any increase in the tariff offered to the consumer.
Even the subscriber can change his/her tariff plan even within the six months of opting in for the service, thus making the experience very user friendly. All the requests of plan shall be received and implemented immediately. The main problem with users is while using the service from the provider is when they are not able to file a complaint against an issue with the company easily.
They have to circulate the following information in leading newspapers in Hindi or English and a local language once in every six months and also make the same available on their web site:
- Customer Care Number
- General Information Number
- Contact details of the Appellate Authority
- Procedure for monitoring of complaints on the web based complaint monitoring system.
For complaint you can call at ‘Consumer Care Number’, which is toll free and should be open at least from 8 A.M. to 12 A.M. Now this handbook will give you detail about your Rights are and how liable the service provider is of providing the above mentioned services to you.
Source : Mobigyaan